When submitting a query, it is important to provide as much information as possible about your issue. This includes a detailed description of the problem, any error messages you have received, and any steps you have already taken to try and resolve the issue.

The time can vary depending on the severity of the issue. However, we strive to respond to queries within 48 hours.

Yes, you can submit a query to our helpdesk outside of business hours. However, you may not receive a response until the next business day.

If your query is urgent, you should indicate this in your initial submission. This can help to expedite the resolution of your issue.

To ensure that your query is resolved quickly, provide as much information as possible in your initial submission, respond promptly to any follow-up questions or requests for information, and be patient while our team works to resolve your issue.